Our office administrator, Sharlene Fleming was raised in Michigan and moved to Arizona in 1997. She has worked in the medical field her entire adult life and started Great Destinations Pediatrics in 1999 along with Dr. Prentice. She is responsible for every aspect of running the practice and excels at creating a team who also excels. She likes to call our team her “family” and will often refer to “Our Great Destinations Family.” She believes in placing our “family” members in positions where they will enjoy their work and shine, and that is evident when you realize that most of our employees have been with us between 8 and 17 years! She keeps us on the cutting edge of the insurance industry (which isn’t easy these days) and loves educating our families on insurance benefits and up to date information. She even has our billing team call families to let them know what may or may not be covered. One example being we like to call our families and tell them that if their child needs a breathing treatment they may want to bring their machine, tubing and medication as their insurance won’t pay for treatments in the office.
She strongly believes in customer service and will have our front office staff call families to let them know if we experience an emergency that delays their appointment, thus allowing the parent to bring their children in a little later for their appointment. She holds to our mission statement as do our staff, making sure all families are treated with kindness and courtesy and that we treat our patients as if they are our own.
Sharlene and her husband have three children, a daughter-in-law, two grandchildren, and a dog name Leo. She loves God, her dog, Michigan State football, her children and grandchildren, and her husband (in that order?). She loves children and loves helping people.